These Terms of Service ("Terms") govern your access to and use of the Secureline GRC Platform ("Platform"), provided by Secureline Technologies Private Limited ("Company", "we", "us", or "our"). By accessing or using the Platform, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Platform on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.
2. Description of Service
The Secureline GRC Platform is a cloud-based enterprise software solution that provides:
- Governance, Risk, and Compliance (GRC) management
- Cloud Security Posture Management (CSPM)
- Audit workflow orchestration and evidence management
- Compliance framework mapping and gap analysis
- Risk register, assessment, and treatment planning
- Control testing, monitoring, and validation
- Third-party vendor risk management
- Reporting and analytics dashboards
3. Account Registration & Security
You must provide accurate, complete, and current information during registration. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.
We implement enterprise-grade security measures including:
- AES-256 encryption at rest and TLS 1.3 in transit
- Multi-factor authentication (MFA) support
- Role-based access control (RBAC) with least-privilege enforcement
- Row-level tenant isolation in multi-tenant deployments
- SOC 2 Type II audited infrastructure
4. Acceptable Use
You agree not to:
- Use the Platform for any unlawful purpose or in violation of any applicable law
- Attempt to gain unauthorized access to any part of the Platform or its infrastructure
- Interfere with or disrupt the integrity or performance of the Platform
- Reverse engineer, decompile, or disassemble any part of the Platform
- Use the Platform to store or transmit malicious code
- Share account credentials or allow unauthorized third parties to access your account
- Resell, sublicense, or redistribute the Platform without prior written consent
5. Data Ownership & Processing
You retain all ownership rights to data you submit to the Platform ("Customer Data"). We process Customer Data solely to provide and improve the Platform in accordance with our Data Processing Agreement (DPA). We do not sell, share, or use Customer Data for advertising purposes.
We may generate anonymized, aggregated analytics from usage patterns to improve the Platform. Such aggregated data cannot be used to identify you or your organization.
6. Service Level Agreement
We commit to 99.9% uptime for the Platform, measured on a monthly basis. Scheduled maintenance windows will be communicated at least 72 hours in advance. In the event of extended downtime exceeding our SLA commitments, eligible customers may request service credits as outlined in the applicable subscription agreement.
7. Subscription & Payment
Access to the Platform requires a paid subscription. Subscription fees are billed in advance on a monthly or annual basis as specified in your Order Form. All fees are non-refundable except as required by applicable law or as otherwise stated in your subscription agreement.
8. Intellectual Property
The Platform, including all software, algorithms, interfaces, documentation, and underlying technology, is the exclusive property of Secureline Technologies Private Limited and is protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Platform during the subscription term.
9. Confidentiality
Both parties agree to maintain the confidentiality of all non-public information exchanged in connection with these Terms. This obligation survives termination for a period of three (3) years.
10. Limitation of Liability
To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or related to your use of the Platform.
Our total aggregate liability for all claims arising under these Terms shall not exceed the amount paid by you to us in the twelve (12) months preceding the claim.
11. Indemnification
You agree to indemnify and hold harmless the Company from any claims, losses, or damages arising from your violation of these Terms, your use of the Platform, or your violation of any applicable law or regulation.
12. Termination
Either party may terminate the subscription upon 30 days written notice. We may suspend or terminate your access immediately if you breach these Terms. Upon termination, you may request an export of your Customer Data within 30 days, after which we will securely delete it.
13. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes via email or through the Platform at least 30 days before they take effect. Continued use of the Platform after changes become effective constitutes acceptance of the updated Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.
15. Contact
For questions about these Terms, contact us at:
- Email: legal@secureline.in
- Address: Secureline Technologies Pvt. Ltd., Bengaluru, Karnataka, India